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Support
Support channels and ticket lifecycle
How to reach support and what happens to a support request.
Exquode team
Exquode support is available through the website chat widget, email and the client portal. Support requests are tracked as tickets so customers can follow each issue through to resolution.
Each support conversation becomes a ticket with a reference number in the format TKT-000001. Tickets move through a lifecycle: new, open, in progress, pending, resolved and closed. Visitors can attach files such as screenshots and documents to chat messages.
Existing customers can also reach the team through the contact channels published on the website. Product customers on StoreQuode, HotelQuode and DeliQuode plans have 24/7 support with response-time SLAs based on their tier. Exquode also has a client portal where clients can follow projects, support, billing and documents.