How can we help you?
Support
Client portal, tickets, attachments and project visibility
What customers can use the client portal and support tickets for.
Exquode team
Exquode customers can use the client portal to follow projects, support, billing and documents. The portal is intended for customers who already have an active engagement or product relationship with Exquode.
Support conversations are tracked as tickets with reference numbers so requests can be followed through to resolution. Ticket statuses include new, open, in progress, pending, resolved and closed.
Visitors and customers can attach files such as screenshots and documents to support messages when those files help explain an issue.
For urgent product issues, customers should use their agreed support channel and include the product name, affected location or account, error message, screenshot, steps to reproduce and business impact.