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Trust & Security
Backups, exports and data ownership
How Exquode describes customer data ownership, backups and exports.
Exquode team
Customer data belongs to the customer. Exquode product platforms are described as supporting customer data export in standard formats.
Exquode backs up product data daily and encrypts data at rest. Product platforms also use encryption in transit so information is protected while moving between users, systems and services.
Data ownership and export expectations should be confirmed in the relevant customer agreement for account-specific situations. Deletion, retention and compliance questions should be raised with Exquode through the Contact page or the customer's normal account channel.
For operational continuity, teams should confirm which data needs to be imported before launch, which reports are required after launch and who inside the organisation is authorised to export or request data.